Online banking instructions
Service / Login name
For online banking, you will need a login name (that you can select yourself) and an authentication ID number, called ID for short. To log into online banking, you will need either your login name or your ID and your PIN. This combination is your personal data key. The system uses this data key to identify you and provide you with access to online banking.
Please note: Should you ever forget or delete your login name, you can always login with your ID and PIN.
You can also do the following under Service and Login name:
- Change login name
- Delete login name
After deleting or creating a login name, you will only be provided with the following option:
- Create login name
Your login name can comprise a maximum of 15 characters. When creating a login name, you can use any of the following characters:
- Lower case letters from a - z
- Capital letters from A - Z
- Numbers from 0 - 9
- Space characters
- Special characters: ! # $ & ( ) * + , - . / : ; = ? @ [ ] ^ _ % § ä ö ü Ä Ö Ü
and ß
Please note: Please do not use space characters and underscores at the end and/or end of the name. It is also not possible to use space characters and underscores only.
Security information:
- Never use your PIN as your login name
- Do not use any or any similar characters to those of your PIN in your login name
Create login name:
Make it easier to log into online banking. Create your own login name: Such as: "John@Smith.co.uk" or "Max 123" or "Sand&fun_09:)" or use your account number "1234567890". Including some special characters in your login name means it can be infinitely varied.
As soon as you have created a login name, you will only be shown the options Change and Delete login name.
Change login name:
- Enter your new login name
- Enter your new login name again
- Enter the required TAN
- Confirm the change by clicking on Change
- Your new login name will now be valid
You will be shown the Change login name option as soon as you have created a login name.
Delete login name:
- This option allows you to delete your current login name
- Enter the required TAN
- Confirm the deletion by clicking on Delete
- You will now only be able to log into online banking using your authentication ID and PIN.
You will be shown the Delete login name option as soon as you have created a login name.
If you have deleted your login name, you will only be shown the Create login name option.
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